THE DIRECTORY - USER GUIDE & FAQ's
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For Users
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For Companies
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About Reviews
Why do I need an account?
You are free to browse listings and read reviews on the Directory without registering for an SPE account however if you wish to leave a review, comment, or to add a listing then you will have to open a free account.
Once you sign up you will be able to select the circumstance under which we will contact you and we don't share your details with anybody (without your permission) so please don't be worried about being inundated with SPAM....
DO you Guarantee that the lawyers in the Directory are good?
No, we cannot make that guarantee.
The idea of the forum is that it helps you find a lawyer in area you need and, through reviews left by previous clients of that lawyer, you can gauge yourself whether they are reliable.
The opinions left in reviews are not those of The Spanish Property Expert but of other users of this Directory.
We encourage you to leave a review of your lawyer after you have finished your purchase to help others who follow in your footsteps.
We will be publishing further advice about how to select a lawyer.
What is a 'VERIFIED' LISTING?
A number of companies have been added by us to the Directory using publicly available information.
We encourage Lawyers to claim ownership of those listings and to upload their own details.
In order to claim a listing we ask Lawyers to verify their identity and also to acknowledge that they are members of a Colegio de Abogados and that they hold indemnity insurance.
NB. We do not check evidence of the Lawyers membership and insurance, only that the lawyer confirms that it is in place. We encourage all users to ask to see documentation before instructing a lawyer.
I have spotted a mistake, what do I do?
Our apologies, the directory is largely reliant on third parties uploading listings and on third party feedback.
Please use the form below to report an error.
HOW DO I LIST MY COMPANY?
We are currently accepting listings of English Speaking Spanish Lawyers however in the future we do plan to expand to other companies.
To list your company for FREE you must set up an account with The Spanish Property Expert.
One you are a member, you can simply click on the "submit listing" button at the top of any directory page and fill out the form with your company's details.
You listing will be submitted for review and then, assuming that the details are correct will be live on the page within 48 hours.
You will be marked as the owner of the listing and so can log in and make changes as and when needed.
Details in my listing are wrong, How can I change them?
We have collected a lot of publicly available information from across the internet in order to populate The Directory with the first few hundred companies.
If your company is listed and the information in the listing is incorrect then you can claim the listing and edit the details yourself.
Alternatively you can contact us and ask that the listing be deleted.
HOW DO I CLAIM MY COMPANy's LISTING?
A number of companies have been added to the Directory using publicly available information. If your company is listed then you can claim the listing and have control over it content.
Once you have claimed a listing you will be able to edit its content and will be notified when reviews are left.
In the event that negative reviews are left, owners of claimed listings are notified and given 48 hours to respond before the listing is published.
I want to remove my company.
If you would like to remove your company from the directory then you can either claim the listing and delete it, or simply contact us at james@thespanishpropertyexpert.com.
Before you remove your listing please consider that you are free to claim and edit the listing yourself.
If you have received an unjustified, poor review and wish to have it removed then please contact us and we will can discuss the inaccuracy.
Once a listing is claimed, companies are informed of all new reviews and are given a 48 hour period to dispute negative reviews before they are published.
Can I pay for a featured listing?
At this point we are only offering free listings on the directory. We do hope to offer featured listings in the future. If you would like to be informed when this feature is available then please claim your listing and we will inform you by email.
How do I leave a review?
You are free to browse listings and read reviews on the Directory without registering for an SPE account however if you wish to leave a review, comment, or to add a listing then you will have to open a free account.
Once you sign up you will be able to select the circumstance under which we will contact you and we don't share your details with anybody (without your permission) so please don't be worried about being inundated with SPAM....
I left a review but i can't see it?
No, we cannot make that guarantee.
The idea of the forum is that it helps you find a lawyer in area you need and, through reviews left by previous clients of that lawyer, you can gauge yourself whether they are reliable.
The opinions left in reviews are not those of The Spanish Property Expert but of other users of this Directory.
We encourage you to leave a review of your lawyer after you have finished your purchase to help others who follow in your footsteps.
We will be publishing further advice about how to select a lawyer.
My company has received a negative review and I want it to be removed?
We are sorry that you have received a negative review.
We will only remove reviews that can be demonstrated to be false or malicious or upon request from the user who left the review.
Where a listing is verified, the owner of the listing will be notified by email and goven 48 hours to respond to the review. Under these circumstances you can either discuss the poor review with the customer and ask them to change it, demonstrate to THE SPE that the review is unjustified and should not be published, leave a response to the review to give your side of the story or delete your listing.
The overall rating of your listing is dependent of a weighted average of all of your reviews and so the more positive reviews you have, the less impact a poor review will have. You could consider contacting happy customers and inviting them to leave a review for you.
If the review was left on an unclaimed listing then the company has the option to claim the listing and respond to the review or, delete the listing.
If you would like us to remove the listing for you please contact us using the form below.
CONTACT SUPPORT:
Please check for an answer to your question in the FAQ's above, if the information you need is not available there then please contact us with your question using the form below. We aim to respond within 24 hours.